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1. You must be signed into the ISS of BC portal before you are able to apply.
2. When you are ready to submit your cover letter and resume, click Apply, then Browse. Select the files you wish to upload (hold the CTRL key while clicking on the files you wish to upload) then click Open. Finally, click Submit Application.
3. Please submit targeted or tailored resume and cover letter according to the opportunity requirements.
4. Your resume and cover letter will be reviewed before being forwarded to the employer. You will be contacted if revision of the resume or cover letter is needed.
5. If you need support with your resume or cover letter, please make an appointment to meet your Employment Case Manager or Employer Relations Specialist.

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Opportunity Summary

Position Overview:

As the Operation Specialist at VICI Learning, you will play a pivotal leadership role supervising tutors, setting high customer service standards for our clients, and ensuring seamless operations. You will be the welcoming face for our day-to-day operations supporting our clients and tutors with their scheduled sessions, reports, and accounts. 

Jumping-in to help others is a second nature to you, whether it is helping parents, students, or tutors. You are tech-savvy to deliver operational efficiencies and deliver customer service that is second-to-none! You are resourceful, creative, and a driven individual making you great at problem-solving and generating results. 

Knowledge, Skills and Abilities: 

•	Familiar with the local BC education system and curriculum.
•	Strong communication and interpersonal skills to liaise with clients and tutors.
•	Excellent computer and technical skills: Microsoft office (Word, Excel, and PowerPoint), booking software, accounting systems, and Canva.
•	Strong analytical skills to generate and analyze business performance. 
•	3-5 years of experience in a customer service or leadership role.
•	2 years of experience in the education industry is an asset.
•	Self-motivation and go-getter attitude that will take initiative to ensure the success of the organization.
•	Ability to multitask and work well under-pressure to manage changing seasonality of the industry.
•	Interpersonal and leadership skills to foster great team culture and client relations.
•	Organization and attention to detail required to manage client’s accounts, process payments, and accurate reporting.

Education Requirements:

•	Post-secondary degree in any field or equivalent education is a must.
•	Class 5 Driver License is a strong asset.

The heart of VICI Learning lies in our collaborative and supportive approach, creating a nurturing environment where educators can flourish both personally and professionally. We strongly advocate for equal opportunities for all tutors and coaches, promoting a workplace free from discrimination based on gender, race, ethnicity, religion, age, citizenship, disability, sexual orientation, or any other basis.

Opportunity Benefits

Benefits:

•	Extended health and dental benefits following probationary period.
•	2 weeks' paid vacation.
•	Career progression and growth opportunities supported by professional development and training resources.
•	Reap the benefits of joining a startup: a collaborative and empowering atmosphere where you are encouraged to grow, take initiative, and have significant impact on the organization’s future

Opportunity Responsibilities

Principal Responsibilities:

•	Manage tutoring schedules for both private and group tutoring to ensure efficient and consistent operations.
•	Supervise and support tutors ensuring consistent performance and adherence to tutoring best practices.
•	Conduct regular follow-ups with clients to check on student’s performance outside of tutoring sessions, gauge satisfaction level, and address any concerns.
•	Manage new client inquiries and onboarding.
•	Develop and maintain tutoring resources and systems for the tutors.
•	Create and manage client, tutor, and business reporting to measure service quality and effectiveness.
•	Assist with tutor hiring and onboarding.
•	Other duties as necessary.

Additional Info

Company Overview

“If a child can't learn the way we teach, maybe we should teach the way they learn.” 
- Ignacio Estrada

VICI Learning is an educational tutoring startup working towards revolutionizing the industry by building a strong education community that collaborates and works together to support students with resources outside of school. We believe in equitable education opportunities that allow students to become motivated and confident learners ready to conquer their journey!

Are you passionate about education? Do you enjoy helping students succeed academically? Find creative ways to learn and explain concepts? Join our team and be empowered to educate tomorrow’s leaders.

Learn more about us here: www.vicilearning.ca