Employment Opportunity

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1. You must be signed into the ISS of BC portal before you are able to apply.
2. When you are ready to submit your cover letter and resume, click Apply, then Browse. Select the files you wish to upload (hold the CTRL key while clicking on the files you wish to upload) then click Open. Finally, click Submit Application.
3. Please submit targeted or tailored resume and cover letter according to the opportunity requirements.
4. Your resume and cover letter will be reviewed before being forwarded to the employer. You will be contacted if revision of the resume or cover letter is needed.
5. If you need support with your resume or cover letter, please make an appointment to meet your Employment Case Manager or Employer Relations Specialist.

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Opportunity Summary

Job Description
Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular downtown areas.  With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life.  Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold both acclaimed ratings.

Opportunity Benefits

We are currently searching for a Guest Service Ambassador to join our frontline team on a part time basis. This role is paid a wage of $20.01 per hour (plus gratuities).  We require open availability to be able to work a combination of shifts that will include overnights which are paid at a premium rate.

Other Perks/Benefits
Eligible Colleagues and their families participate in our benefits program, which includes comprehensive health, dental and vision care benefits and eligible colleagues can build retirement savings with employer support contributions. Visit the Shangri-La Careers website for more details. Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks...Experience our renowned food & beverage with a special Colleague Discount...Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa AND MUCH MORE!

Opportunity Responsibilities

Position Description

• Represent the Shangri-La Hotel Vancouver by being the first and last impression for our guests
• Welcome all guests with a smile and an appropriate hospitality greeting directing them to the guest registration area
• Conduct room orientation for arriving guests to showcase room controls and features
• Ensure the timely and efficient transfer of luggage and other requested items to and from the guest room
• Promote Valet parking service to guests, while ensuring all vehicle keys are clearly identified and secured
• Ensure all entrances are free and clear of congestion for arrival and departure of guest vehicles
• Move and organize vehicles on the driveway; park and retrieve vehicles
• Complete thorough walk around of vehicles prior to parking and highlight any damage on corresponding valet ticket
• To be noticeably positioned at hotel entrance to provide luggage assistance upon arrival, and departure and assist with the loading and unloading of luggage and ensure that it is sent to the location requested by the guest
• When requested or anticipated, will provide guests with information and answers to questions about hotel facilities such as; meeting facilities, dining options, local visitor and tourist attractions, and transportation information
• Provide luggage storage assistance
• Report any suspicious or unusual behavior to hotel security services
• Maintain a presence in the Lower Lobby when not delivering luggage to guest rooms
• Consistently offer professional, friendly and engaging service
• Overnight shifts will support delivery of in-room dining requests to guest rooms
• Undertakes other ad hoc related responsibilities, as required

Responsibilities & Qualifications
Previous experience in a similar capacity within another luxury or upscale hotel brand is an asset
Valid BC Drivers License is required
Valid SIR (Serving it Right) Certificate and Food Safe Level 1 are assets and requirements for the role
Frequent lifting and carrying up

Additional Info

Job Application Process
SHANGRI-LA VANCOUVER COLLEAGUE PRIVILEGES

…we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver!  Our Colleagues have access to the following:

Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks
Experience our renowned food & beverage with a special Colleague Discount
Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa
Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs!
Indulge in specialty pricing on luxurious pillowtop beds and Linens through our partner programs.
Connect your event leads or employee referrals and earn a special Colleague bonus!
Connect with your fellow Colleagues in recognition events throughout the year, celebrating as a team.
Pursue your own ongoing development through courses and learning workshops as part of the Shangri-La Academy.
Pursue your own ongoing development through our education reimbursement program
Secure your vehicle conveniently with access to heavily discounted monthly paid parking
ABOUT SHANGRI-LA HOTELS AND RESORTS

Shangri-La Hotels and Resorts has been established in luxury since 1971, with locations in North America, Asia, the Middle East, Europe, Oceania, and Africa.
Sister brands include Traders Hotels, Kerry Hotels, and JEN Hotels. Further, the Shangri-La Group holds a diverse portfolio of commercial properties, residences, services, and clubs.
CHI, The Spa at Shangri-La, draws inspiration from the origins of the Shangri-La legend, which describes a unique place of personal peace, enchantment, and well-being.  This is a luxurious sanctuary where holistic treatments based on time-honoured methods shared by many Asian cultures bring total relaxation and a feeling of well-being.
Shangri-La Vancouver is committed to fostering a workplace that both promotes and places sincere value on diversity and inclusion.  We are committed to maintaining a rich tapestry of talent from across race, gender, age, religion, identity, and life experience.